• If you are unable to log in to the site 99% of the time it is an issue with your cookie settings.  
  • You won't be able to log in to eCampus if your browser doesn't accept "cookies". This is the most common reason for login error.
  • There are different ways of changing cookie settings depending on your web browser.
  • Click the link of the browser you are using for directions or scroll through this wiki.

 

 

Internet Explorer:

http://support.microsoft.com/kb/283185

Firefox:

http://support.mozilla.com/en-US/kb/Cookies

http://support.mozilla.com/en-US/kb/Cannot+log+in+to+websites

Google Chrome:

http://www.google.com/support/chrome/bin/answer.py?hl=en&answer=95647

Safari:

http://docs.info.apple.com/article.html?path=Safari/3.0/en/9277.html

 

 

 

 

How to edit cookies settings:

 

 

Internet Explorer 6

These solutions only apply to Internet Explorer running on Windows.

Cookies

If you are using Internet Explorer on Windows, follow these steps to re-establish the original cookie settings:

1. Start Internet Explorer

2. Click the Tools menu

3. Select Internet Options

4. Select the Security tab

5. Click on the "Internet" content zone, represented by the blue/green planet icon

6. Click the "Default Level" button to set the security level to "Medium"

7. Select the Privacy tab

8. Click on the "Default" button to set the privacy slider to "Medium"

9. Click OK

Once you've done all that, quit and restart Internet Explorer and logging in. If the problem persists and you can't get in, try the next possible solution below.

Clear Temporary Files & History

Another potential solution to the problem described in the question above is to clear the temporary files and history kept by Internet Explorer:

 

1. Start Internet Explorer

2. Click the Tools menu

3. Select Internet Options

4. Select the General tab

5. Under Temporary Internet Files click  "Delete Cookies" and "Delete Files" to remove all stored cookies and temporary files.

6. Click "Clear History" to remove the cached URLs from your browsing history

7. Click OK

Now quit and restart Internet Explorer and try your original target website again. If the problem persists, continue to the next solution.

Date & Time

If your computer's clock is off, it can sometimes cause problems like the one described in the question above. Use Windows' "Date/Time" control panel to make sure your clock is set to the correct date, time, time zone, and daylight savings status. You can use the UW Home Page or the time.gov website to determine the current local time. Once your computer's clock is set correctly, restart Internet Explorer and try your original target website again. If the problem still persists, continue to the next possible solution.

From Microsoft’s Internet Explorer Help Site

Internet Explorer 6 implements advanced cookie filtering based on the Platform for Privacy Preferences (P3P) specification. The P3P specification, developed by the World Wide Web Consortium (W3C), enables you to express your privacy preferences while helping Web sites in clearly describing, in a computer-readable format, how they will use your data

Microsoft provides third-party contact information to help you find technical support. This contact information may change without notice. Microsoft does not guarantee the accuracy of this third-party contact information.

Internet Explorer 6 will notify you of Web sites that do not satisfy your privacy settings. This article describes how to manage your privacy (or cookie) settings in Internet Explorer 6. For information about the default privacy settings in Internet Explorer 6, please see the following article in the Microsoft Knowledge Base:

You can configure your privacy settings in Internet Explorer 6 by clicking Internet Options on the Tools menu, and then clicking the Privacy tab.

These settings replace the cookies settings on the Security tab in Internet Explorer 4 and 5 (and the Advanced tab in Internet Explorer 3). The Privacy settings slider has six settings: Block All Cookies, High, Medium High, Medium (default level), Low, and Accept All Cookies.

The following Privacy settings are available with the slider:

  • Block All Cookies: Cookies from all Web sites will be blocked, and existing cookies on your computer cannot be read by the Web sites that created them. Per-site privacy actions do not override these settings.
  • High: Blocks cookies that do not have a compact privacy policy or that have a compact privacy policy which specifies that personally identifiable information is used without your explicit consent. Cookies that were already on your computer before you installed Internet Explorer 6 are leashed (restricted so that they can only be read in the first-party context). Per-site privacy actions override these settings.
  • Medium High: Blocks third-party cookies that do not have a compact privacy policy or that use personally identifiable information without your explicit consent. Blocks first-party cookies that have a compact privacy policy which specifies that personally identifiable information is used without your implicit consent. First-party cookies that do not have a compact privacy policy and cookies that were already on your computer before you installed Internet Explorer 6 are leashed (restricted so that they can only be read in the first-party context). Per-site privacy actions override these settings.
  • Medium (default level): Blocks third-party cookies that do not have a compact privacy policy or that have a compact privacy policy which specifies that personally identifiable information is used without your implicit consent. First-party cookies that have a compact privacy policy which specifies that personally identifiable information is used without your implicit consent are downgraded (deleted when you close Internet Explorer). First-party cookies that do not have a compact privacy policy are leashed (restricted so that they can only be read in the first-party context). Cookies that were already on your computer before you installed Internet Explorer 6 are also leashed. Per-site privacy actions override these settings.
  • Low: First-party cookies that do not have a compact privacy policy are leashed (restricted so that they can only be read in the first-party context). Cookies that were already on your computer before you installed Internet Explorer 6 are also leashed. Third-party cookies that do not have a compact privacy policy or that have a compact privacy policy which specifies that personally identifiable information is used without your implicit consent are downgraded (deleted when you close Internet Explorer). Per-site privacy actions override these settings.
  • Accept All Cookies: All cookies will be saved on your computer, and existing cookies on your computer can be read by the Web sites that created them. Per-site privacy actions do not override these settings.

NOTE: Changing your privacy preferences does not affect the cookie acceptance policy for cookies that have already been set unless you move the slider to Accept All Cookies or Block All Cookies.


 

 

Firefox

If you find that you cannot log in to a website that requires a username and password, follow the steps described in this article.

Clearing Cookies:

Cookie settings in Firefox are managed in the OptionsPreferences window's Privacy panel. See OptionsPreferences window - Privacy Panel for information on these settings.

Cookies are enabled by default in Firefox. To check your settings:

3.5/3.6:

  1. At the top of the Firefox windowOn the menu bar, click on the ToolsFirefoxEdit menu, and select Options...Preferences....
  2. Select the Privacy panel.
  3. Set Firefox will: to Use custom settings for history.
  4. Check mark Accept cookies from sites to enable Cookies, and uncheck it to disable them.

·          If you are troubleshooting problems with cookies, make sure Accept third party cookies is also check marked. For more information, see Disabling third party cookies.

5.    Choose how long cookies are allowed to be stored:

·         Keep until: they expire: Each cookie will be removed when it reaches its expiration date, which is set by the site that sent the cookie.

·         Keep until: I close Firefox: The cookies that are stored on your computer will be removed when Firefox is closed.

·         Keep until: ask me every time: Displays an alert every time a website tries to send a cookie, and asks you whether or not you want to store it.

Clear history for that site

The cookies and temporary data already stored on your computer may be causing the problem. Delete them, then test for your problem:

  1. At the top of the Firefox windowOn the menu bar, click on the History menu and select Show All History to open the Library window.
  2. At the top right corner, type the name of the website you wish to forget in the Search History field, and press EnterReturn.
  3. In the resulting list, right-clickhold down the Ctrl key while you click on the site you wish to forget, and select Forget About This Site.
  1. Click OK to close the Options window
  2. Close the Library window.

Clear all cookies and the cache

If deleting cookies for the site with the problem did not fix the error, clear all the cookies stored on your computer and clear the Firefox cache:

3.5/3.6:

  1. On the menu bar, click Tools, then select Clear Recent History....
  2. In the Time Range to clear: dropdown, select Everything.
  3. Click the arrow next to Details to display the list of items that can be cleared.
  4. Select both Cookies and Cache.
  5. Click Clear Now.

Check Extensions and Plugins

Some extensions can cause problems with logging in to websites, especially extensions associated with certain websites. For example:

  • If you cannot log in to Yahoo! and you use a Yahoo! Toolbar extension, try disabling it using the instructions in the Troubleshooting extensions and themes article, restarting Firefox and then following the steps above to clear cookies and cache again.
  • If you cannot log in to Gmail and you use a Google extension, try disabling it and then following the above steps to clear cookies and cache before trying to log in again.
  • Other extensions may also cause login problems. To determine if they are the cause, see: Troubleshooting extensions and themes.

Some plugins can also cause problems logging in to websites. See the Troubleshooting plugins article for instructions on how to determine whether a plugin is causing your problem.

Remove corrupt cookies file

If you cannot log in to websites after removing the cookies associated with it, clearing your Firefox cache, and trying with your extensions and plugins disabled, and have checked security software, you may have a corrupt cookies file in your Firefox profile folder.

This will remove all your stored cookies and essentially log you out of all saved sessions on all websites.

  1. Open your profile folder:
    •  (Firefox 3.6): At the top of the Firefox windowOn the menu bar, click on the Help menu and select Troubleshooting Information.... The Troubleshooting Information tab will open.
    • Under Application Basics, click on Open Containing FolderShow in Finder.
    • From the menu at the top of the Firefox windowbar, select FileFirefox and then select the ExitQuit FirefoxQuit menu item.
    • Delete the cookies.sqlite file and any cookies.sqlite-journal files.
    • Restart Firefox.  

 

 

 

 Chrome

To change cookie preferences:

 

1.    Click the Tools menu.

2.    Select Options.

3.    Click the Under the Hood tab.

4.    Click Content settings in the "Privacy" section.

5.    Allow Cookies: Make sure "Allow local data to be set" is selected to allow both first-party and third-party cookies. For any given webpage, first-party cookies are cookies that are set by the site domain listed in the address bar. Third-party cookies come from other domain sources that have items, such as ads or images, embedded on the page. If you only want to accept first-party cookies, select the "Block all third-party cookies without exception" checkbox.

6.    Make exceptions for cookies from specific websites: To specify how cookies should be handled for a few specific websites, click Exceptions.

7.    Automatically clear all cookies when you close the browser: Select the "Clear cookies and other site data when I close my browser" checkbox.

To clear all cookies

  1. Click the Tools menu.
  2. Select Options.
  3. Click the Under the Hood tab.
  4. Click Content settings in the "Privacy" section.
  5. On the "Cookies" tab, click Show cookies and other site data.
    • To delete all cookies, click Remove all.
    • To delete a specific cookie, select the site that issued the cookie, then the cookie, and click Remove.
  6. Click Close for the Cookies and Other Data dialog when you're done.
  7. If you want Google Chrome to automatically delete cookies when you exit the browser, select the "Clear cookies and other site data when I close my browser" checkbox in the Content Settings dialog.
  8. Click Close for the Content Settings dialog when you're done. 

 

Safari


To change cookie preferences:

1.    Choose Safari > Preferences.

2.    Click Security.

3.    In the Accept Cookies section, choose how you want Safari to handle cookies. Click the Help (question mark) button to see an explanation of the options.

4.    If you want to see more information about the cookies stored on your computer, click Show Cookies. The following information is displayed for each cookie:

a.    Website that stored the cookie Name Path, or location, on your computer

b.    Secure status; cookies marked “secure” are sent over an encrypted connection

c.    Expiration date; when it will be removed from your computer

d.    Content; normally a string of code

5.    If you’ve set Safari to block cookies, you may need to temporarily accept cookies to open a page. Repeat the above steps, selecting Always. When you’re done with the page, turn off cookies again and remove the page’s cookies.

To clear Cookies:

1.    From the Safari menu, click Empty Cache.

2.    When asked Are you sure you want to empty the cache?, click Empty.

3.    From the Safari menu, click Preferences.

4.    Click Show Cookies.

5.    From the Cookie dialog box, click to choose a cookie, and click Remove.

6.    Alternatively, if you want to delete all cookies, click Remove All.

7.    Click Done.